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Milano Designs Cabinetry complaints

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1123 Cobb Parkway SE, Suite C
Marietta, GA 30067 | Get Directions

(770) 435-1881

http://www.milanodesignscabine...

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Total Amount in Dispute:
$12,246.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Milano Designs Cabinetry closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Milano Designs Cabinetry

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10/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $12,245.97 Amount Settled: $0.00

Customer Complaint

9/16/2022

We paid for our kitchen cabinets 06/29/2022 via check the check. After waiting months with little to no correspondence from our contractor we received a handful of parts and pieces of our cabinets; the order was incomplete and incorrect. We have reached out multiple times for a lead time and proof that the remaining cabinets were ordered. No response on either aspect of the project. At this point we have asked for a refund and to be done with this business. No response to our demand letter, no we are left without our cabinets and our money. We would like to warn any other consumer to stay away from this so called business, they are dishonest and will just take your money. Resolution Sought We would like our money back.

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