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Milledgeville Chrysler Dodge complaints

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2818 North Columbia Street
Milledgeville, GA 31061 | Get Directions

(478) 387-0850

http://www.milledgevillecdjr.n...

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Total Amount in Dispute:
$323.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Milledgeville Chrysler Dodge closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Milledgeville Chrysler Dodge

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8/22/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $323.00 Amount Settled: $0.00

Customer Complaint

7/8/2021

Took my car into dealership July 6, 2021 for oil change. I waited on vehicle and at no time was I informed something other than an oil change was needed on the car that was purchased new November 2020. When I proceeded to check out I was given a bill for $323.18. When questioned the service employee jokingly stated they changed and rotated your tires, they cleaned and applied throttle body spray and fuel injection. I reminded the employee but I did not authorize that and was told I would need to pay before leaving. My car had 13,394 miles on it and was due for oil change at 15,056 miles. Two weeks prior I had an appointment there and was turned around stating it was too early to change oil it can go down to 2 percent before changing. I did verify that information to be false by calling another Chrysler dealership. This business I feel tried to take advantage of me because I am a senior. I have had 2 prior new cars and never paid this outrageous amount eight months of owning vehicle. Resolution Sought I am willing to pay for service requested which was an oil change. Two minor concerns I had were under warranty.

Company Response

7/27/2021

I am enclosing (To BCA for Review) a copy of the work order, which includes a written estimate price to any service being performed. It also includes the customer's signature for approval.

Customer Rebuttal

8/10/2021

Rebuttal the stated document given to customer after work done and after I paid which is customary fir company it was not given prior to work done. Company is deliberately lying. Work not approved and did not know what had been done until questioned high cost fir oil change

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