Complaints for Millennium Motors in Anderson , IN

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

Customer Complaint

11/10/2025

So I needed a car and when I first talked to millennium motors, they told me 500 dollar deposit, however when I got to the lot the deposit became 1000 dollars with 500 deferred. I had the car maybe a week and transmission started slipping. I notified Heather at millennium motors which told me she would look for one and get it ordered. So, I've waited and waited, they finally have one in Muncie at their other location. So my car gets towed, and was supposed to to be fixed and back to me by Friday. No one has contacted me or anything about the status on my car. I'm having to miss work because I have no car to get there Resolution Sought I would like to get my deposit back and go somewhere else for a car because these people are ridiculous.

Company Response

11/25/2025

Mrs. Lyons did not have a $1000 down payment with $500 deferred,*See attachement*Mrs. Lyons does have a warranty for engine, trans, and drive axle. Mrs. Lyons did let us know there was an issue with trans, but we just had it rebuilt so we decided to use Lucas first to see if that soved the problem for them. We knew they were tight on money and needed the car for work. While we tried that I looked for a trans in case it didn't work. Her trans is not easy to find. I do not have a magic wand to make parts appear. I did find one for her and got her vehicle over at the let with the more experienced mechanic. I have other service vehicles that need done and it would not be fair to stop their work for hers, but we sent a extra mechanic to that shop to help and her vehicle got done before that other two service cars in front of hers. We also fixed the rack and pension free of charge since they are a new customer nor did we charge them the deposit on the warranty. The car got to us on 11/4 and she is getting back 11/18. 11/4/25 car towed to shop 11/17/25 car towed to alignment shop 11/18/25 car ready to be picked up

Customer Rebuttal

12/10/2025

Millennium Motors not at one time kept us updated on anything that was happening with the car and miraculously they found a transmission in Indy. I'm sorry in Muncie, but she told me that she had found one in Indy that she was gonna get and then they found one in Muncie, so don't you think that's something they should've told me but they didn't tell me until the transmission went completely out. They had our car for 2 1/2 weeks that was not feasible for me when I need to get back-and-forth to work, but nobody let me know anything nobody told me anything but any kind of updates and then when the mechanic that they sent up there to help put it in from the old car or our car, he just decided he was gonna leave early on a Friday and then not show up on a Monday that's what they told me at the Muncie lot was that he left early on a Friday and he didn't come in on a Monday.

Company Final Response

12/11/2025

Business Consumer Alliance has a copy of the 12 pages of text messages and emails (105 text messages to be exact) between Mrs. Lyons and our company on the progress of her vehicle. The first transmission that I found was actually in Ft. Wayne, IN, but my mechanic had worked for that company and said that it was not a guaranteed part. The part was also listed without a core which makes it even more questionable. I did not want to put a questionable part on her car and have it break down again. If Mrs. Lyons would like to contact any other shop around, she would find that just getting an appointment to have the car looked at it a min of two week. We completed the work in the time that she would wait at another shop to even get an appointment. I will not stop all other customer work because it is an inconvience to her. The motor job we had was for a single mom with a disabled child. The turbo job was for a double amputee that takes his daughters to college, work, and cares for his grandbaby. Should I stop their work for her inconvience? I need to care for all of my customers.

Complaints and Resolutions

Millennium Motors complaints