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Miller Handyman Services complaints

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300 South Larkin Avenue
Joliet , IL 60436 | Get Directions

(815) 205-1475

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Miller Handyman Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Miller Handyman Services

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12/9/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

10/27/2021

Handyman services completed repairs on 9/24 and was paid $2000.00. On 9/26, noticed siding repair had fallen off exterior. On 9/27, spoke with David Flack (contractor who initially came to home) and advised siding repair had fallen off. He asked me to look at fascia/soffit repair. I advised soffit was also coming down. Mr. Flack advised he would be out in next couple days. On 9/29, Mr. Flack called and said he would be out on 9/30. On 9/30, Mr Flack called and said he would be out on weekend. On Sunday 10/3, I received a text that stated he would be in contact in a few days. On 10/6, since I had not heard from Mr. Flack, I called Handyman Services office and advised siding, fascia and soffit repairs were falling apart and roof repair was not completed at all. I was told I would get a return call from mgt. in 24-48 hrs. I waited a week and did not receive a return call. I called again on 10/13, Again I was told I would receive a return call. On 10/13, I received a call from Mr. Flack. I advised office stated I would be dealing with a different contractor. Mr Flack stated he would have someone else contact me. I didn't receive a call back. I called again on 10/19 and was told again someone would contact. The fascia replacement was pulled off by the wind and damaged window trim. Resolution Sought I would like assistance in getting competent repairs to siding , fascia, soffit and roof or refund for items not completed.

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