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Miller Lock & Key complaints

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6198 Spring Knoll Drive
Harrisburg, PA 17111 | Get Directions

(717) 287-9121

http://www.millerlockandkey.co...

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Miller Lock & Key closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Miller Lock & Key

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12/26/2024

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

12/2/2024

I called them. I lost my car keys for 2008 for the escape they can make a new key. They don't give me a price before they start and after they finish, they told me 500. I give them the money and I check out with another Lock Smith because the price is not seem right And the other Locksmith offered me $130 and he showed me on Amazon. The key cost $10 I tried to call them to get a refund or something like that. No one answered and told me go f*** off. Resolution Sought I need to shut them down I'm gonna report it to Google service at right now & reply to this claim.

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