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Miller's Grill complaints

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6888 Highway 63
Houston, MO 65483-2732 | Get Directions

(417) 967-5200

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Total Amount in Dispute:
$12.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Miller's Grill closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Miller's Grill

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4/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $12.00 Amount Settled: $0.00

Customer Complaint

4/1/2024

"I had ordered two of the burger baskets off of the children's menu, before I had ordered I had asked two different waitresses at least two times, "What all came on their burgers on the children's menu?", I was informed by both waitresses every time that I had asked before I ordered that " The children's burgers included pickles, onions, lettuce and tomatoes on the side." I had ordered two baskets to go, and whenever I had received my order and had gotten home I had not only realized how cold my food was but also that their was nothing on nor on the side of my burger. I had called the manager and spoke with him he was not only very unfriendly but, he even denied me of a refund even though I had all of the food still and my receipt. So, I ended up attempting to eat the cold food that I was stuck with and to top it all off I couldn't the meat had tasted to be unseasoned, and as if it had been sitting in a deep freeze for too long, as if it had went passed its expiration date. I couldn't even eat any of it, I'm not upset with not getting my refund but, I would highly recommend a health inspector maybe or someone to do a little bit of examining to this locally owned business. Resolution Sought I would like this business to teach their waitresses at least a little bit about their menu. I would like the manager to reconsider the menu mainly the kids because it was very skimpy, their wasn't even a sauce packet or nothing included with the kid's burger basket. I would also, like the business to be informed of how they treat their customers. And I would love it if someone inspected this business for health and sanitation reasons. My reasoning would be to improve this locally owned business

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