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Milliman complaints

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1301 Fifth Avenue, Suite 3800
Seattle, WA 98101 | Get Directions

(206) 624-7940

http://milliman.com

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Total Amount in Dispute:
$488.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Milliman closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Milliman

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11/23/2022

RESPONSE: Complaint was not answered Amount in Dispute: $488.00 Amount Settled: $0.00

Customer Complaint

10/28/2022

I changed my bank information on 10/05/22 because original bank account was closed. I called In twice to verify if my new account information was reflecting on my account and asked if November payment would be deposited. The first young lady I spoke to a couple days after transaction verified that she saw it. I called back on 10/15/22 spoke to Chris a young African American guy he placed me on hold for 15 minutes came back on the line and stated to me yes the first caller week and half before was correct it would be deposited into my new bank account. I tried signing in on my account today and everything was blank so I called and got a very unconcerned rude Caucasian young girl with no interest in helping name Rebecca. She gave me an excuse why I couldn't see my information, so I asked her could she verify if my monies was deposited into my new account and she said No! It went to your first bank account. I tried to explain to her how I had called in twice prior to only hearing they allowed my money to go to a closed bank account. Why has it been since day one I have been mocked, because I had a child late in age they held up my deposit and made me prove my 21 year old was my son as my beneficiary. I'm asking that it be explained why I'm being harassed!! I live off my benefits and why is it CSR are not properly trained? I have screenshots of everything I done on my account. Resolution Sought I need my retirement benefits deposited to my Navy Federal Credit Union by the 1st like it should have been done.

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