Find a reputable business?

Complaints and Resolutions

Sandy Sansing Chrysler Dodge Jeep Ram complaints

Read Complaints File Complaint View Full Report

6348 Highway 90
Milton, FL 32570-4520 | Get Directions

(877) 892-9934

http://www.sandysansingdodge.c...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$3,009.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

1 complaints against Sandy Sansing Chrysler Dodge Jeep Ram closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Sandy Sansing Chrysler Dodge Jeep Ram

Sort by

4/27/2025

RESPONSE: Complaint was not answered Amount in Dispute: $9.00 Amount Settled: $0.00

Customer Complaint

3/6/2025

we purchased a vehicle from them a little over a year ago and the engine has died we still owe over 15,000.00 on the loan and they are not offering any compensation. they are saying 10,000.00 for a new engine or 7000 for a used one Resolution Sought we would like for them to provide another vehicle under the loan amount we have with those same payments we can't afford to lose 15,000 on a vehicle

Company Response

4/2/2025

We have no jurisdiction, the vehicle was voluntary surrendered to the lienholder. You may wish to pursue civilly. There is no lemon law on used vehicles.

Customer Rebuttal

4/15/2025

they did not help me the loan for car is still well over $14,000.00. this is a lemon sale they should provide me another car this is not right

6/6/2024

RESPONSE: No response term assigned Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

6/3/2024

We brought our car in for an electrical repair. After over a month with a new battery, the car simply refused to start or even turnover in a parking lot one day. We had it towed to the dealer, who found the main fuse had blown. I asked them what else they checked, to which they replied they turned it on and test drove it. At the same time, we had them do a tune up, since the vehicle had not been seen by a dealer for some time. They performed all the work for around $2100. Again, upon receiving the vehicle back, I asked what had caused the fuse to blow, but they were unable to provide a satisfactory answer. Not 5 miles off the lot, my family's vehicle died in the middle of a major road, this time losing all electrical power, unable to take the vehicle out of ignition, likely draining the battery and doin g additional damage, but we won't know until we can get it started again. Now the dealer claims the starter failed, blowing the fuse again (the fuse is covered), the starter is not. They are overcharging us for the replacement starter (another $1100 for parts, labor, and tax — local average $750 for parts and labor) and refuse to admit culpability in their failure to perform a thorough repair the first time. They have no loaner vehicles available while our family vehicle is out of commission. Additionally, they are being dodgy with answering our questions — redirecting, avoiding the question, not providing satisfactory answers over what failed in the first place. Resolution Sought Compensation for the lack of a loaner vehicle for the last two weeks while in this dispute. Admitted culpability for the danger their work put my family in. Replacement of any additional electrical components that failed due to their negligence.

Company Response

6/6/2024

Per consumer: We, the originators of the complaint, have negotiated with the company and found a way to move forward.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile