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Mims Outdoor Living complaints

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8237 Caminata Lane
Carmichael, CA 95608 | Get Directions

(916) 406-5900

https://www.mimslandscapes.com...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Mims Outdoor Living closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Mims Outdoor Living

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1/22/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/11/2025

Hired this company, to replace a fence and deck, because they had 5 starts, very disappointed as they don't know how to do fence in metal post, even when I showed them how it worked, was told that they had 6 yrs experience… The deck was just as disappointing, as they let my neighbor bribe them with tacos and pot to change the boundary line. I now risk loosing a lg cedar tree, summer shade, because it now looks like the tree is more on the neighbors property, and they hate the tree. I gave Kaylub 3 xs to make it right, got nothing but excuses Resolution Sought Fix the fence in front with the metal post, and either come put my fence post and the deck where they belong or get a notarized statement from my neighbors stating they won't take the cedar tree down

Company Response

12/25/2025

We came out multiple times to fix different issues. Every time there was something else. The fence in front is done correctly, we have done multiple fences with postmasters. The deck was placed back exactly where it was, the frame was not replaced only the decking boards. The customer paid and complimented the work numerous times, but now saying it isn’t done correctly and is “disappointing” . We were out multiple trips and never heard anything about the deck. Getting a note from your neighbor is something between the two neighbors and has nothing to do with the contractor.

Customer Rebuttal

1/12/2026

The deck isn't the issue, the fence snd the placement of the post is the problem. They gave 4inches of my property to the neighbors. The last time they came out they moved one post and pulled the fence to meet it. It's putting stress on the fence, and the gaps are noticeable. I have pics that show how far off the property line they went. I know my neighbor fed them tacos, and I believe gave them pot. The fence out front IS NOT DONE RIGHT. They were going to take the metal post out. I showed them the proper way and was told they knew better. I did pay them because I was tired of dealing with it, but it's pisses me off. I am talking with legal counsel, so we'll see what they have to say.

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