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Miranda Logistics Enterprise Inc complaints

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2202 South Figueroa Street #437
Los Angeles, CA 90007 | Get Directions

(424) 800-3831

http://www.miranda-logistics.c...

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Total Amount in Dispute:
$4,900.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

0 complaints against Miranda Logistics Enterprise Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

0 complaints against Miranda Logistics Enterprise Inc

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7/29/2021

RESPONSE: Complaint was not answered Amount in Dispute: $4,900.00 Amount Settled: $0.00

Customer Complaint

7/1/2021

Very bad experience!. Very unprofessional. Is not a serious company. They don't paid on time .hard time collecting the tickets. Resolution Sought Pay on time to the truck companies

Company Response

7/16/2021

Please read sub-haul agreement. Miranda Logistics cannot pay an invoice that has not been paid to us. Delay in payment is due to the fact that Ana Mehdikhanian submitted bill of lading(s) for work performed April 2021 on June 29th. The sub-haul agreement clearly states original bill of lading(s) to be mailed weekly and Ana's tickets were sent 2 months late. Now that we have originals, the terms are net 30 from the date they are received. We cannot retroactively apply payment terms for work performed in April if the paperwork required to bill the customer (County of L.A) wasn't submitted until June 29th. Sub-haul agreement clearly identifies this and was acknowledged a signature. We can provide a copy of the executed agreement if you need it. Moving forward, we suggest you submit your documents in a timely and professional fashion. This will apply to any contractor/trucking company/broker you supply services to. We understand your frustration, however, a little more effort to understand the agreement you sign and necessary documents required for payment should be professionally adhered to.

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