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Misfits Market complaints

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1000 Coopertown Road, Unit 2
Delanco, NJ 08075 | Get Directions

(215) 995-0065

http://www.misfitsmarket.com

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Total Amount in Dispute:
$269.00

Total Amount Settled:
$37.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

4 complaints against Misfits Market closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

4 complaints against Misfits Market

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7/31/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $120.00 Amount Settled: $0.00

Customer Complaint

3/17/2023

This business is charging for food that I never ordered! It is being sent to me and I do not want it! They refuse to stop sending it and continue to charge me for food that I do not want! Resolution Sought Refund the amount charged to my account and stop sending this junk to me!

Company Response

7/19/2023

Company states; "Hi Cynthia, Thank you for reaching out to us. I'm very sorry for the confusion about how we work and about your first order with us. That's just not the way we want to take care of you! We're a subscription service which means that we promise to send you groceries each week unless you skip an order before your shopping window closes for it. We explain this while customers sign up and in our welcome email once you open your account. We also send you reminders to shop for your orders when your shopping window opens. I'm really glad that you were able to reach out to our customer success team when this happened and they were able to refund the charge for this order to your card. They were also able to cancel your account for you so we won't be sending you or charging you for groceries anymore. Thank you for the chance to work with you on this. Please let us know if you need anything else." Thank you for accepting this response. Regards, Tony

7/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $75.00 Amount Settled: $0.00

Customer Complaint

6/20/2022

I ordered food from misfit they took my money and I never got my food. Now, I have no money to get more food and I have a family to feed please help. Resolution Sought Get my money back.

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