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Mission Ford of Dearborn complaints

14585 Michigan Avenue
Dearborn, MI 48126
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(313) 846-5000

http://www.missionfordofdearbo...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Mission Ford of Dearborn closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Mission Ford of Dearborn

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6/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/27/2023

I purchased a 2020 ford explorer with an extra extended warranty and drive it 29 days and had to take it back. They said it was the transmission , so the warranty is to cover a rental. They have had my vehicle for 4 months and I have not received my rental. I've called the customer service ford and dealer multiple time and get nothing but the run around about it. I've spend to much money on rentals now I can't afford to get anymore. My funds are gone, I'm a cancer patient an I can't get to work to pay for my medication now. I spoke with the owner but now he hasn't called me back either like he said. Resolution Sought To get my rental and reimburse for having to get one on my own when I have paid for the extra extended warranty that is to provide a rental

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