Find a reputable business?

Complaints and Resolutions

Mission Ford of Dearborn complaints

Read Complaints File Complaint View Full Report

14585 Michigan Avenue
Dearborn, MI 48126 | Get Directions

(313) 846-5000

http://www.missionfordofdearbo...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mission Ford of Dearborn closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mission Ford of Dearborn

Sort by

6/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/27/2023

I purchased a 2020 ford explorer with an extra extended warranty and drive it 29 days and had to take it back. They said it was the transmission , so the warranty is to cover a rental. They have had my vehicle for 4 months and I have not received my rental. I've called the customer service ford and dealer multiple time and get nothing but the run around about it. I've spend to much money on rentals now I can't afford to get anymore. My funds are gone, I'm a cancer patient an I can't get to work to pay for my medication now. I spoke with the owner but now he hasn't called me back either like he said. Resolution Sought To get my rental and reimburse for having to get one on my own when I have paid for the extra extended warranty that is to provide a rental

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile