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Mission Transportation Inc. complaints

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4535 30th Street Suite 213
San Diego, CA 92116 | Get Directions

(619) 518-4424

http://www.missiontransportati...

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Total Amount in Dispute:
$18,378.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mission Transportation Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mission Transportation Inc.

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5/8/2022

RESPONSE: Complaint was not answered Amount in Dispute: $18,378.00 Amount Settled: $0.00

Customer Complaint

4/12/2022

We write to report the fraud committed by Mission Transportation, a moving company located at 4535 30th Street, Unit 213, San Diego, California 92116. In November 2021, Mr. and Mrs. Spitz sold their home in San Diego, California and purchased a home in South Carolina. Mrs. Spitz obtained three estimates from moving companies. Allen Wigington of Mission Transportation did a walk-through of the entire home and quoted $26,000 for the cross-country move. Mrs. Spitz executed the contract which required one-half of the payment in advance with the balance paid upon delivery in South Carolina. A copy of the contract is attached. It took Mission Transportation three days to load the Spitzes' property starting on December 1, 2021. Once their furniture was loaded on the truck, Mission Transportation told Mrs. Spitz that their estimator was wrong, there was a "lot more" which he had not accounted for, and therefore they would have to charge her a total of $43,000 for the move. With the contents of her home packed on trucks and the looming deadline of the closing on their house, under duress Mrs. Spitz signed another contract dated December 3, 2021 for $39,000. The second contract is also attached. The movers also ran over the water meter, mailbox and broke the back flow pipe with their truck, knocking a boulder onto the driveway. It cost $980 to repair and Mission has not reimbursed anything Resolution Sought Refund the amount ABOVE the original estimate, pay for damages done to the property and pay for damages and lost/theft of items missing or broken in the move.

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