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Missouri Clean Energy Funding LLC complaints

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930 Kehrs Mill Road
Ballwin, MO 63011 | Get Directions

(314) 769-8300

http://www.mocefllc.com/

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Total Amount in Dispute:
$9,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Missouri Clean Energy Funding LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Missouri Clean Energy Funding LLC

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10/10/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $9,000.00 Amount Settled: $0.00

Customer Complaint

9/7/2022

I never signed a contract with this company when I contacted David A Pickerill he laughed at me and refused to send me a copy of the contract. I'm in a mortgage modification cause I was having trouble paying my mortgage payment I would have never agreed to something that would raise my mortgage payment I did sign a contract with Renovate America 1-855-437-6411 and they filled bankruptcy and now is out of business St Louis county personal property have no clue who Missouri clean energy district are or why they are attached to my real estate taxes Resolution Sought I will like them to remove they self of my Real estate taxes

Company Response

9/28/2022

Whoever she spoke with who laughed at her and refused to help was not anyone associated with the Missouri Clean Energy Disctrict. We have not had the pleasure of speaking with Ms. Parker. Requests for copies of the special assessment contract are common and usually fulfilled in a mtter of minutes. In reviewing her assessment contract, I see she did sign the assessment contract on September 10, 2020 to pay for having a high efficiency furnace and central air conditioner installed in her home. She has not made any payments so far. As to her desired settlement, we have no power or authority to make any changes to the assessment contract once the contractor has been paid for the work.

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