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Missouri Windshield Repair complaints

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314 Five Oaks Drive
Arnold, MO 63010 | Get Directions

(314) 221-8516

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Total Amount in Dispute:
$1,710.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Missouri Windshield Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Missouri Windshield Repair

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1/23/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,710.00 Amount Settled: $0.00

Customer Complaint

12/8/2021

My Scotia Bank commercial business card had three unauthorized charges on it by Missouri Glass. When I called to dispute it the owner, Anthony Twist, refused to listen to the conversation and informed me that I was a disrespectful piece of shit. When I asked him if the fraudulent charges made him a piece of shit thief he hung up on me. Then he started calling back wanting to meet somewhere so I could say that to his face and would not look into the charges so I had to cancel my card and the bank is issuing me a new card which will delay my day to day business. Resolution Sought For businesses do not keep cards on file and make unauthorized charges causing delays in running a business.

Company Response

1/4/2022

The name of my company is "Missouri Windshield Repair and Replacement" not Missouri Glass that is a different company. The said "My Scotia Bank commercial business card" is held in the name of "Republic Services". The initial dispute was brought to our attention 12/02/2021 when Mr. Moreno called me disputing three charges on his card. On that same day after conversation with both our accounting department, Republic Services accounting department and Mr. Moreno, Missouri Windshield Repair and Replacement (MWRR) agreed that the wrong credit card had been charged. On 12/03/2021 those charges were reversed and batched with our credit card company. MWRR does work for several branches of Republic Services and the card # furnished to us pay for the outstanding 3 invoices in question was erroneously provided to us by the accounting department of Republic Service and subsequently Republic Services accounting department provided us with the correct card to apply those outstanding invoices to all of which Mr. Moreno was made apprised of. If due diligence and professional decorum was executed on behalf of Mr. Moreno the subsequent call he made on 12/08/2021 calling me a piece of shit thief and me hanging up on him would be not have been necessary. After I hung up I gathered all the pertinent information to prove that MWRR was not only complaint to the complaint but expedient in the execution of resolution, and then I placed a call to Mr. Moreno and asked where we should meet so he could call me a piece of shit thief to my face and provide him with all the documentation providing quite the opposite.

Customer Rebuttal

1/10/2022

The owner is correct, the is held in the name of Republic Services, I am the one responsible for charges on the card. the call on 2 Dec, 2021 was in regards to two charges, one for $285.00 and one for $1000.00. I spoke with them and later received a voicemail that they had mischarged my card and would reimburse my card due to the charges belonging to another business unit within Republic Services. On 6 DEC, 2021 I received another charge for $445.00, that is when Mr. Twist and I had words; when I asked him if they were going to reimburse my card for the third charge that's when he told me know that he doesn't deal with disrespectful pieces of shit. That is when I asked him that if that makes me a disrespectful piece of shit then does him not reimbursing my card make him a piece of shit thief. Since my initial complaint the issue of fraudulent charges has been resolved.

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