Complaints for Mister Screen Man in Glendale, CA

1046 Western Avenue
Glendale, CA 91201 | Get Directions

(818) 241-5258

http://www.misterscreenman.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfullfilled contracts, and inability to contact the company. Some complainants allege they pay the company for window screens, or screen door replacement, but the company fails to deliver the screens, or complete the work. In other cases, customers complain that screens or doors were delivered in the wrong size, or improperly installed, and the company fails to return and correct the problem.

Complaint Closing Statistics

0 complaints against Mister Screen Man closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Mister Screen Man complaints