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ML Plumbing complaints

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404 New Alexandria Road
Greensburg, PA 15601 | Get Directions

(724) 205-6663

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Total Amount in Dispute:
$400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against ML Plumbing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against ML Plumbing

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6/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

5/27/2022

In November of 2021, Mark Loughran and his crew from ML Plumbing repaired a sewage line for me. According to the contract, in order to complete the job, Mark was to return in 2 weeks to cut down the exposed pipes, level the mound of dirt that was left, and reseed and straw the lawn. Since the temperature at that time of the year was not conducive to replanting grass, I started calling him in the spring of 2022. I left numerous messages at 3 different phone numbers. When I was able to directly talk to him or his receptionist, they told me specific dates when he would be at my home to complete this work, but never showed up. I even spoke with him on May 25th, and he told me his crew was finishing up another job and would be coming to my house. They never arrived!! I thought Mark was an honest man but apparently he's not! Resolution Sought I would like ML Plumbing to follow the contract we signed and complete the job. If he is unable to complete the job, I want him to pay someone else to finish it or refund me the cost I will have to pay to have this job competed

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