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Mobile Electronics Store Limited complaints

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9521 Johnson Road
Philpot, KY 42366 | Get Directions

(407) 801-2597

https://www.mobilelectronicsto...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mobile Electronics Store Limited closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mobile Electronics Store Limited

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1/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/3/2022

I ordered an I phone 12 pro max I this company four months ago,one of there staff name Hussain played with me.he.asked more than 1400 omani rials to me.i already send mail to there customer service and they told me that they will return my all my money illegally taken from me of there staff.about the item they told me to pay 200 omani rials for delivery and tax fee I payed that fee after that they told me I have to pay 35 omani rials for delivery I payed then told me that my item will delivered on December 14,when that day comes they told that they have mistake on my address and then I have to pay 25 omani rials again for late delivery I payed but until now I don't recieved anything and no one is answering my calls and my emails.please I need help for this matter Resolution Sought Return all my money illegally take me of there staff and i want the item I ordered.

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