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Mobile Mitsubishi complaints

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3024 Airport Blvd.
Mobile, AL 36606 | Get Directions

(251) 471-2277

http://mobilemitsubishi.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Mobile Mitsubishi closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Mobile Mitsubishi

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8/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/19/2022

On June 17th I Purchased A 2018 Hundayi Sonta When I Purchased This Vehicle Without Knowledge Of UnderGoing Problems That They Were Aware Of !! With A Request To Change The Vehicle In Or Get My Downpayment Back I Was Told It Couldn't Be Done , Nowhere In Paperwork It States That I Am Required To Keep A Faulty Car , The Gas Will Not Stay , The Oil Leaking , All Tires Are Bad , Breaks , & Rotors We're All Gone . When Informing Them It Was Excuse After Excuse Till Finally I Was Told I Could Trade It In July 15-17th When The Time Came I Was Told I No Longer Could Without Any Reason . I Also Have Proof Of Conversation With Sales Associate/ And Manager Of This . Resolution Sought Give A Refund For Car And Everything That Had To Be Done To It Or Exchange For Better Car !

7/5/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/9/2021

They offered credit amnesty and ten cents down and denied me Resolution Sought I want the deal they advertise

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