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Mobility Plus of CA complaints

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627 Galaxy Way
Modesto, CA 95356 | Get Directions

(888) 466-5533

https://www.mobilityplusofca.c...

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Mobility Plus of CA closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Mobility Plus of CA

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8/17/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

7/28/2022

I bought a power chair for 2699.00 could not keep it running; rear flat tires towed the chair 5 times in 6 days 500.00 tow bills return it with the receipt they give all but 1000.00 I didn't even charge them for the tow bill the chair is under warranty Resolution Sought Pay me the 1000.00 I'll eat the tow bills

Company Response

8/5/2022

The complainant came into our showroom in need of a large Power Scooter. After discussing in detail with our Sales Manager, the complainant chose a Victory LX Sport. With his stature over 6 foot and close to 300 pounds, we felt this scooter would serve him well. He made this purchase on July 19, 2022, and the chair was delivered for him on July 20, 2022. He drove his scooter roughly 15 miles in 102' heat, which made the tires pliable. Once he was at his volunteer job, he would sit for 6-8 hours on this scooter in an air-conditioned area. He, by his own admission, stated that he sits an an angle which was causing the flat spot on right rear tire. He had his scooter towed in two times. The first time, on July 21, 2022, we gave him a new tire that we took off another brand-new scooter. The complainant who stated he understood that sitting on the scooter would further cause the same issue to reoccur and he would refrain from doing so. The complainant left happy. The complainant called at closing time on July 22, 2022, stating that the replacement tire was flat spot. We told him not to use the scooter and we would call him on Monday, July 25, 2022. The complainant called and stated that he used the scooter all weekend and now another tire had a flat spot and would bring it in the next day. He brought his scooter in by tow truck on July 26, 2022. The complainant was charged for 2 tires and a 20% restocking fee. We did not charge him for the 4 tires because he had been a valued customer. The complainant advised us that he was very satisfied with our service, but he would be calling the manufacturer.

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