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MobilityWorks complaints

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810 Moe Drive
Akron, OH 44310 | Get Directions

(330) 247-6295

http://www.mobilityworks.com/l...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against MobilityWorks closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against MobilityWorks

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8/3/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/27/2022

I have a disability van I bought had nothing but troubles with this Ramp I can't even go nowhere by myself because there's always a problem with it opening or closing I drop it off two weeks ago they diagnosed it with a rant problem but they need to be replaced which was covered under warranty did I paid extra for it was supposed to service it the parts came in Monday they were supposed to service it Friday for some reason a week later I got a three weeks after I dropped it off there and now they're saying Monday it's going in for service I paid over $70,000 for this vehicle. Resolution Sought I paid over $70,000 for this vehicle It should be somewhat reliable and not at my cost to have it repaired in somewhat of a timely matter don't even give you a vehicle loaner.

Company Response

7/21/2022

Mr. Glass' ramp was found to be coming apart. It is unclear if it was due to mfg defect or client. A new ramp needed ordered. Unfortunately, like anything else it was on back order. Mr. Glass did not pay for the repair as it was able to be covered under his extended service contract. The parts order was placed on 6/9/22 but, did not arrive until 6/25/2022. Unfortunately, his extended service contract will not cover a rental due to part delays.

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