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Modded Euros complaints

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319 Westtown Road # T
West Chester, PA 19382 | Get Directions

(888) 364-9336

http://www.moddedeuros.com

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Total Amount in Dispute:
$60.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Modded Euros closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Modded Euros

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1/10/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $59.99 Amount Settled: $0.00

Customer Complaint

12/28/2023

I ordered a 81 BMW ignition and never received the product or have been contacted about my order. It has been 2 months since I have ordered and disputed it to get a refund. I have been ghosted by the company and have received no product. Essentially they stole my money. I have disputed it thru cashapp and got no help and was denied on the first dispute. This is dis honest and very unprofessional even for a car company. Resolution Sought I just want the 59.99 back.

Company Response

12/29/2023

Hi, We apologize for the issues with your order. It looks like you placed the order on November 14th, and in your confirmation email that was sent, the item was estimated to ship on December 14th, 2023. This information was also listed on the product page, as well as in the checkout process. We received an email from you on November 17th, which we responded to within 3 minutes that the estimated ship date was December 14th, which you responded to and thanked us for the update. You then emailed again on November 27th, apparently confused that the estimated ship date was actually December 14th as you stated that you thought it was supposed to ship on November 14th. At that point, we told you that we were still in the process of trying to source the part from another supplier (thus the reason for the extended lead time). You then filed a dispute with your credit card company on December 3rd, more than a week and a half before the estimated ship date that was quoted at the time of order. We canceled the order and accepted the dispute as you had not gotten your order and were clearly upset, so your bank should have returned the funds to you. We do our best to accurately estimate the availability and shipping times of our products, and apologize that that estimation did not fall into your timeline.

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