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Mode Earn App complaints

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1 E Erie Street Suite 525
Chicago , IL 60611 | Get Directions

(872) 221-2640

http://www.modephone.com

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Total Amount in Dispute:
$40.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mode Earn App closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mode Earn App

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4/25/2022

RESPONSE: Complaint was not answered Amount in Dispute: $40.00 Amount Settled: $0.00

Customer Complaint

3/30/2022

I completed an offer on their offerwall on January 16th. My reward of $40 was supposed to be received in 45 days. After contacting them on day 60 I have been told so many nonsense reasons and excuses. The past week I've been told to just be patient. One said my account was deactivated due to a VPN, then the next email stated that was inaccurate and sent my mistake. I really feel like they are trying to distract me in hopes I'll forget or just give up. This is money I worked for and earned rightfully so unfortunately I won't because I held up to my end of the agreement, now its their turn Resolution Sought Give me what they owe me. Even compensate for all of the headaches and hurdles I've had to jump through.

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