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Mode Mobile LLC complaints

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One East Erie, Suite 525
Chicago, IL 60611 | Get Directions

https://www.modemobile.com/

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Total Amount in Dispute:
$10.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mode Mobile LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mode Mobile LLC

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6/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $10.00 Amount Settled: $0.00

Customer Complaint

5/12/2022

I recently began using this app, and truly enjoyed it. However, it just suspended my account one day...saying that I had blocked their Terms of Service somehow. I was like, 'What?' I sent 4 detailed emails, used their preferred customer service text, & even called after no response. They finally said they would get back to me. The Return email stated that I had violated their terms...and that my acct was 'permanently blocked'. What? I hadn't done anything. And, the never specifically said what I supposedly done...just referred to their TOS page again. They also 'not so coincidentally', owed me for my 1st $10 gift card that I earned with them. A small amount, yet a large one...if they do this to thousands of customers. They are fraudsters, & I am particularly offended because they attempted to call me one. I don't think so. I want my card, & their policy examined. This is clear fraud, promising users gifts...& then attempting to cancel their accts, when they attempt to collect. Their VPN violation was pure BS. Resolution Sought I want Gift card , and an apology. No one violated their terms of service. That's ridiculous. They are frauds.

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