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Modern Brides, Inc. complaints

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822 Regal Drive SW
Huntsville, AL 35801 | Get Directions

(256) 533-9333

http://www.modernbridesinc.com

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Total Amount in Dispute:
$60.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Modern Brides, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Modern Brides, Inc.

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4/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: $60.00 Amount Settled: $0.00

Customer Complaint

3/25/2024

We took my daughter's prom dress there for alterations on Feb 17 and the lady (the owner) was rude and unprofessional during the alterations and acted like we were a burden to her. We were told the dress would be ready a week before prom. I called 3.4 to make sure the dress would be ready and to see if there was anyways to pick up before a week before prom and was told it'll be "about a week before prom and they would be calling and sending me a message when it's ready." I told them we live an hour and a half away and have few days we'd be able to pick it up. She just said again they would message me when alterations are done. I never heard back so I called last week and was told it still wasn't ready and they would message me when it's ready. A week til prom (3.16) comes and goes and still hear nothing. So I called them Tuesday (3.19 and prom is the 23rd) and was told they just got done pressing it. 4 days before prom, not a week. She asked if we wanted a final fitting but at that point it was so close to prom and we couldn't leave it and come back another day we just had to bring it home if something was wrong. We were assured since the only alterations needed were straps took up and hemmed to floor length that it would be perfect. So I took the girl at her word. Tuesday was one of the days we couldn't go pick it up so we went Wednesday right after school and got there about 4:30 due to traffic. We got home last night and she tried it on and the straps are not taken up corr Resolution Sought Refund at least half of the cost of the alterations to cover to the cost of emergency alterations to be done today due to negligence on their part.

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