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Modern Concepts complaints

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548 South 11th Street
Kansas City, KS 66105 | Get Directions

(800) 985-3738

http://www.trustmodern.com

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Total Amount in Dispute:
$554.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Modern Concepts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Modern Concepts

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3/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $554.07 Amount Settled: $0.00

Customer Complaint

2/15/2023

I purchased a solar system in August with Modern Concepts. To date system is not usable but we are going on 3rd payment. Had an inspection in late September 2022 to early October, we failed due to installer taking our permit and our pole was rotted. So we replaced pole and waited almost 4 weeks for a new permit. If our system was not up and in working order by our 1st payment on 12/23/22, they are to reimburse us for each month not working. This will be our 3rd payment! Went to file for reimbursement and I get a message every time, that reimbursement is on hold. So I called in January and was told due to new management it is on hold. When I ask about inspection, they were all out sick one week, next time I called they were training new inspectors. She said next week we will call you and set up your inspection. It's been 2 weeks. They do not call you back. I'm on hold right now and have been for 40 minutes. We are getting the run around. It's money I could use for other bills. Resolution Sought I want my 554.07 reimbursed as soon as possible. I made my two payments through finance company and going on my 3rd on2/23/23. They owe me amount I listed above. Please call my wife Debbie if you have questions.

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