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Modern Corp complaints

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P.O. BOX 209
Model City, NY 14107-0209 | Get Directions

(716) 754-8226

http://www.moderncorporation.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Modern Corp closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Modern Corp

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8/1/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/7/2022

For the past three weeks the garbage has not been fully emptied. I pay for this service both paying for the bin and in my taxes. I have called for two weeks for them to pick up the extra garbage that they don't empty. You can see that they squeeze the cans and what is on the bottom does not come out. I have tried working with headquarters and they don't have supervisors that you can talk with. I have been told I would get a call back and someone would be out to get my garbage but no one calls and picks it up I have garbage everywhere on the side of my house because they are not doing what they are paid to do. It is not healthy and truly concerning that you pay for a service and they don't have to be accountable. Resolution Sought I want them to make this right send a truck here and clean up all the garbage in the cans and the side of my house as I can't put it all out out and with not emptying week after week it is piling up!

Company Response

7/20/2022

Contacted the complainant on 7/18/2022. Issue with trash was resolved last week. I informed her that as follow-up, I would discuss the importance of ensuring all containers are fully emptied with our drivers. Thank you for your patience.

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