Complaints for Modify Loans, Inc. in Irvine, CA

25 Mauchly Suite 314
Irvine, CA 92618 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company in at least some cases the complaint allegations are very serious.~Complainants allege failure to fulfill loan modification services failure to honor their refund policy and complainants are unable to reach the company to obtain case information or to request or confirm the refund status.~~The company generally responds to complaints by offering partial refunds and indicating their firm closed business in June 2009 and they are working to obtain modifications for their remaining customers. In some cases the company claims to have worked with the lender to obtain a modification on behalf of the complainants.

Complaint Closing Statistics

0 complaints against Modify Loans, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Modify Loans, Inc. complaints