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Moe Town Auto complaints

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15752 West Warren Avenue
Detroit, MI 48228 | Get Directions

(313) 888-5560

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Total Amount in Dispute:
$2,400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Moe Town Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Moe Town Auto

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4/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,400.00 Amount Settled: $0.00

Customer Complaint

3/11/2024

Brought my BMW to Moe Town Auto to have water pump replaced. They alleged did everything except repair the water pump. Then they done something to my car to make the check engine light come on. Now it will not go out and is not safe to drive. They continue to claim they will fix the problem but do not. They refuse to answer the phones, refuse to refund my money and can not correct the problem they caused. My check engine light was not on when I brought my car to them. Resolution Sought I want them to either correct the problem they created or refund me my 2400 dollars.

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