Complaints for Mohr and Sullivan PC in Algonquin, IL

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Customer Complaint

5/11/2022

I hired this firm for my divorce. The divorce was long and very expensive. My complaint is in the original divorce settlement, my car title would be signed over to me. I believe what happened is my attorney (Sullivan) did not recognize the car title was held by the bank, per the unpaid balance. Years pass and I pay off the car. I did all I could to get the title signed without success. I had no choice but to contact the divorce attorney, explaining that this was old business that should have been resolved. I ended up having to pay my attorney additional fees and return back to court. I feel I was treated unfairly, mislead and taken advantage of. Additionally, the attorney I hired (Mohr) has retired. The attorney who represented me in court (Sullivan) no longer works at this firm. I have tried to plead my case without success. Resolution Sought Remove the charges for the return to court since this should have been resolved per the original divorce decree.

Company Response

6/13/2022

Our firm represented Ms. Ekstrom (now Krecioch) in her divorce. We have no control over how long the divorce takes - that is up to the parties and whether or not they chose to litigate every little thing. Ms. Ekstrom was well aware of our hourly rate when she hired us and she executed a retainer agreement with our firm which set out the rates. That being said, she was awarded her vehicle and her ex husband was ordered to sign the title. We are not responsible for whether or not a party complies with a court order. When Ms. Ekstrom contacted us and said her ex husband was refusing to comply we told her she would need to file a Petition for Rule to Show Cause. We told her what the expense would be hourly and she agreed. We charged her a grand total of $2,043.75 for the preparation of the Petition and two (2) court appearances including a hearing. We obtained her ex husband's signature on the title and concluded the matter for her. Ms. Ekstrom still owes our office for the handling of her divorce. We have a judgment against her for our fees and we are entitled to charge statutory interest of 9% on that judgment. As a favor to her, as she stated how dire her circumstances were, we waived the interest owed and stopped the additional accrual of interest. Instead of appreciating that gesture, it appears that she has filed a Complaint. As for the fact that her original attorney, Terry Mohr, has retired, I am not sure what she is complaining of. Attorney Mohr is 80 years old - I think he is entitled to retire. As for Attorney Sullivan, he is no longer employed by our firm. Again, I have no idea what she is complaining of. We have the right to chose our employees. We will have to take a second look at this matter to determine whether or not we will continue to waive the interest charges on the account.

Customer Rebuttal

6/14/2022

It is true that this firm was well aware of my financial hardship. I just feel that the title of the car situation fell through the cracks in the divorce proceedings. I trusted Mr. Sullivan throughout my divorce and did not expect to find out later that my car had an outstanding balance. I don't understand how that fact escaped him. When I did pay off my car I made several attempts to get my ex husbands name off the title but eventually I had no choice but to return to my divorce attorney for help. I stated I felt this was unfinished business and plead with them not to charge me to resolve this matter. All I wanted was a signature on the title of my car. A step that should have been secured in the first place.

Company Final Response

6/28/2022

Ms. Ekstrom was awarded the vehicle in the Judgment & for her to say she didn't know it had a balance is ridiculous. Of course she knew there was a balance, she was paying it. The Judgment provided she keep her vehicle & be solely responsible for any indebtedness due thereon & hold her husband harmless therefrom. Her original complaint states that her ex husband did not sign the title – not that there was money owed. We couldn't get him to sign the title until it was released from the bank, meaning paid for. Once she received the title from the bank she attempted to have him sign it & he refused. That is when she called us & asked for us to represent her to obtain his signature. She was told she would have to sign a new retainer agreement. We have been more than patient with Ms. Ekstrom & have been waiting years to get paid. Now she wants to have us remove or reduce our fees that were rightfully earned? That seems pretty unfair in our opinion. If Ms. Ekstrom were to pay her prior fees owed we have been waiting on for, we would certainly be willing to discuss a lump sum settlement of the entire balance, including the charges she is complaining of.

Complaints and Resolutions

Mohr and Sullivan PC complaints