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Moicloth complaints

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2869 Co Road 59
Heflin, AL 36264 | Get Directions

(205) 295-6529

https://www.moicloth.com/

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Total Amount in Dispute:
$130.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Moicloth closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Moicloth

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4/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $130.00 Amount Settled: $0.00

Customer Complaint

3/21/2022

I have been trying to get in touch with these people for almost a year I ordered a air conditioner I paid for it on my debit card. I've been sick I've been in the hospital I've got my toe amputated and I told him all this and they said they was going to refund my money they never did please help me I need my money cuz I didn't get the air conditioner or nothing then they want to take out money talking about for delivery how could you take out money for delivery and I never receive anything Resolution Sought I would like my money please cuz they're giving me the runaround

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