Complaints for Mojave Golf in Canyon Lake, CA

31600 Railroad Canyon Road
Canyon Lake, CA 92587 | Get Directions

(888) 209-4266

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to provide return authorization numbers or call tags for returning clubs after the trial period is over, and fails to issue refunds or credits as agreed. Most customers complain they are unable to reach company personnel to arrange pick ups or request refunds. The company responded to one complaint by providing a credit. All other complaints are unanswered. Our experience with similar offers indicates many golf enthusiasts have lost their money to unscrupulous promoters who used a marketing technique very similar to this company's method. They contact golf enthusiasts by phone and offer a set of golf clubs to try on a trial basis at no cost or obligation to purchase. Potential victims are asked for credit card numbers for billing purposes. When attempting to return the clubs as agreed, they discovered they were unable to reach the company to arrange pick ups, and their credit cards had been charged, sometimes in excess of $1500. Even worse, some returned the clubs, but never received credit for the return.

Complaint Closing Statistics

0 complaints against Mojave Golf closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Mojave Golf complaints