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Momentum Solar complaints

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3096 Hamilton Blvd Building B
South Plainfield, NJ 07080 | Get Directions

(888) 666-3688

http://www.momentumsolar.com

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Total Amount in Dispute:
$11,301.00

Total Amount Settled:
$0.00

Complaint Experience

10%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

10 complaints against Momentum Solar closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
9	Unanswered

10 complaints against Momentum Solar

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5/15/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $80.00 Amount Settled: $0.00

Customer Complaint

5/6/2024

Momentum installed solar panels for me stating I would be paying FPL 9 dollars per month but I am paying 90 dollars Resolution Sought Put in more panels

Company Response

5/8/2024

Based upon the very little information provided, it is difficult to determine what the customer's issue is. However, we invite the customer to provide his utility bills to us to be able to perform an analysis of system performance and the customer's electricity consumption.

Customer Rebuttal

5/10/2024

My fpl bill reads between $80 and 90 dollars per month and i was promised I would be paying 9 dollars per month

Company Final Response

5/13/2024

Thank you. Someone from the Company's billing analysis team will be in touch with you to address the review of your utility bills and monitoring of system performance.

10/2/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/6/2023

We bought solar from this company 40,000 $ they put it on our roof in march it has yet to be turned on. Resolution Sought Get my solar turned on.

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