Find a reputable business?

Complaints and Resolutions

Momentum Solar complaints

Read Complaints File Complaint View Full Report

3096 Hamilton Blvd Building B
South Plainfield, NJ 07080 | Get Directions

(888) 666-3688

http://www.momentumsolar.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$60,801.00

Total Amount Settled:
$0.00

Complaint Experience

10%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

10 complaints against Momentum Solar closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
9	Unanswered

10 complaints against Momentum Solar

Sort by

9/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: $49,500.00 Amount Settled: $0.00

Customer Complaint

8/23/2024

My mother owns a home 13967 in July of 2022. Our electric bill went from $154 to over $400.00. I believed Momentum Solar salesman's claim that their installers were properly trained and the best solar panels. I provided a my POA, mom's trust fund and the info for the FMRP metal roof. I expected thirty-seven high energy producing panels. I also wanted a battery backup. I signed on his computer Nancy J Caudill P.O.A. He asked for my driver's license saying it was for residence. He said Mom would get a $14,000. Solar tax credit. He asked me for a credit card for the automatic payment. He said nothing about them taking out a loan. In 2023 Momentum contacted me stated they could do the job correctly. But when it was done they put 28 damaged and obsolete panels on instead. I've been told it's only worth about $15.000. Also unbeknownst to me my name was fraudulently copy pasted on a Notice of Commencement, Which was then used to apply for a loan with Dividend. I don't remember filling out the loan application. On Feb 24th Joel the foreman returned switching out the seven damaged panels without permission to be on the property. I believe this was done in an attempt to claim the $49500 system value. They also damaged my mother's roof by walking on the metal barrels denting it severely. My mother will not qualify for the solar tax credit either. Resolution Sought I want them to take off the $26,000 for damaging moms new roof. Also taking off the $14,000 for the tax credit my mom is out. I'm also injured with the identity fraud that Zachary Harring and Michelle Pimentel committed against me, by making the false Notice of Commencement. Hitting me with the 49500 debt. Which is on my credit report. I have not yet gone to the police since l work full time and l was giving Momentum the opportunity to handle this without seeking criminal avenues against

5/15/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $80.00 Amount Settled: $0.00

Customer Complaint

5/6/2024

Momentum installed solar panels for me stating I would be paying FPL 9 dollars per month but I am paying 90 dollars Resolution Sought Put in more panels

Company Response

5/8/2024

Based upon the very little information provided, it is difficult to determine what the customer's issue is. However, we invite the customer to provide his utility bills to us to be able to perform an analysis of system performance and the customer's electricity consumption.

Customer Rebuttal

5/10/2024

My fpl bill reads between $80 and 90 dollars per month and i was promised I would be paying 9 dollars per month

Company Final Response

5/13/2024

Thank you. Someone from the Company's billing analysis team will be in touch with you to address the review of your utility bills and monitoring of system performance.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile