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Monarch Home Services complaints

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301 Espee Street Suite B
Bakersfield, CA 93301 | Get Directions

(661) 327-7323

http://www.monarchhomeexperts....

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Total Amount in Dispute:
$11,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Monarch Home Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Monarch Home Services

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1/8/2026

RESPONSE: Complaint was not answered Amount in Dispute: $11,000.00 Amount Settled: $0.00

Customer Complaint

12/15/2025

Contractor told me they were going to do a electrical panel upgrade, fix GFCI in bathroom and replace outlets. They took me around the house and put a device into the outlets telling me only 2 were good and the rest were hot and needed to be replaced. They replaced 26 outlets and 5 circuit breakers. When they left, the bathrooms were not working and several other outlets didn't work. They said to fix the bathroom it would cost more money because it was in the attic. I called my neighbor next door and he fixed one of the GFCI outlets in the kitchen that was wired wrong. There was several outlets that were installed but not even wired. Finally after a couple of emails they returned and fixed the GFCI in the bathroom and fixed all the other outlets. It took them several weeks to send my contact and it was very vague. I was heavily over charged for the work that was performed. Resolution Sought Refund a large portion of what I paid them. I feel they targeted me and took advantage of my state of mind as my wife had just passed away. They initiated the work by a phone call asking for my wife saying we needed some electrical work.

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