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Monarch Investment and Management Group complaints

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2195 North State Highway 83
Franktown, CO 80116 | Get Directions

(303) 660-6400

http://www.monarchinvestment.c...

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Total Amount in Dispute:
$9,901.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Monarch Investment and Management Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Monarch Investment and Management Group

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6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $9,701.00 Amount Settled: $0.00

Customer Complaint

3/15/2023

The company is working on fixing my issues. If things don't get better I will file another complaint. Resolution Sought Fix problems and compensate for damages.

12/27/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

11/9/2022

The apartments complex always send notification for pest control visit for every Thursday but on the Thursday which is the 3rd of November they did not. The pest controller came in and I was cooking so I asked him in but he refused to and he told me he will reschedule me and I told him no that I will turn off my stove whilst he does his job, he insisted of rescheduling.. He left and I was charge $200 hundred dollars which I was forced to pay I because I can't pay my rent without the fine. Resolution Sought They should refund my money. In fact she told me that this Thursday they will do the same

Company Response

12/15/2022

Company states; Our team works diligently to maintain a pest-free community. Ms. Barnes' home has missed multiple treatments for which we did not charge. At this time, Ms. Barnes is required to pay the $200 fee in accordance with our community policy for not being prepared, which is agreed upon when all residents sign their lease. Sincerely, Resident Relations Specialist

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