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Monarch Movers complaints

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3000 Incubator Road #101
Hampton, VA 23661 | Get Directions

(757) 833-0800

http://www.monarchmovers.com

Please contact (757) 833-0800 for business hours and appointments.

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Total Amount in Dispute:
$875.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Monarch Movers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Monarch Movers

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2/23/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $875.00 Amount Settled: $0.00

Customer Complaint

11/14/2022

I entrusted my valuables to Mr. Wayne Edward's moving company. I assumed my household items would be removed from my sold home and safely delivered to my new home. A valuable Grandfather Clock was severely damaged and needed a lot of repair. Some repairs were made, but the clock was not put back together in the state it was when it was initially packed. The clock parts were returned to us in a box. My expectation was that the clock would be returned in the same state it was in when initially packed. I have made several attempts to mutually resolve this issue with Mr. Edwards, but he continues to put me off. I would appreciate any assistance/support you could offer me to resolve this problem. Resolution Sought Pay the final cost to have my clock restored to the state it was in prior to the packing and delivery.

Company Response

2/13/2023

I am going to send a check to them to settle this matter. Sending this week.

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