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MonCre Innovative Technology Dedicated Service complaints

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227 Main Street
Ramer, AL 36069 | Get Directions

(334) 562-3242

http://www.mon-cre.net

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Total Amount in Dispute:
$10.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against MonCre Innovative Technology Dedicated Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against MonCre Innovative Technology Dedicated Service

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9/1/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $10.00 Amount Settled: $0.00

Customer Complaint

7/27/2021

I was one hour Late of electronically paying my phone bill. They have a rule if it does not come in by 5:00 p.m. The day it is due there is a $10 disconnection feet.. My dispute is that I paid it the same day, but it didn't go threw in time, that is not my fault.. Resolution Sought Wave late free. Make them give a 10 day grace. Period Before they start charging people. And every time we call in because we have lost Internet connection due to weather we shouldn't have to pay for Internet that brief 6 to 8 hours every time.

Company Response

8/20/2021

Company states; Customer bills are due upon receipt. Bills are out by the first day of the month. They are due by the 20th, of each month a late fee of $10.00 per month is accessed on the 21st of each month, We attached (upon request) a copy of the late notice along with the payment transaction detail showing the date & time of payment received. The customer has 20 day grace period to get the bill paid before a late fee is imposed.

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