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Mondelez International complaints

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905 West Fulton Market Suite 200
Chicago, IL 60607 | Get Directions

(855) 535-5648

http://www.mondelezinternation...

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Total Amount in Dispute:
$11.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against Mondelez International closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Mondelez International

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12/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/18/2022

Your date for product is inside the package. I bought premium crackers. Have you ever tasted one when there' out dated well it's really bad . How can you bye fresh crackers if the expiration date is in side the box Resolution Sought Put the expiration date where it can be seen. So we will know it's fresh. Not expired

8/22/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $8.00 Amount Settled: $0.00

Customer Complaint

7/8/2022

I always buy this Nabisco graham cracker as it is always consistent and fresh I bought a box 2 weeks ago , It was so stale and soft. I thought perhaps i just purchased a package that was not rotated properly or left out to long in the sun on a loading dock.. I worked in grocery stores for years so I've seen things. I purchased another box from the same store a week later with a best when used by date of 30 September 22. It was awful. I don't know if this is a bad batch. or just that date. This is the entire number after the best when used by date.30 September 2022MM207 16;39A Resolution Sought I would like to be reimbursed for the 2 boxes of Honey Maid Cinnamon graham crackers that were both stale and very poor quality from Nabisco. This is typically not expected from your products that I have been purchasing for years.

Company Response

8/10/2022

Company states: Two coupons worth $10.00 were sent to the consumer July 9, 2022. If the consumer did not receive the coupons, she may re-issue her address informaton to BCA, and we will send them again. The consumer may also call us directly at (866) 865-3656, refer to Case #S-13424968.

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