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Mondello Performance Products complaints

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1103 Paso Robles Street
Paso Robles, CA 93446-2632 | Get Directions

(805) 237-8808

http://www.mondelloperformance...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Mondello Performance Products closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Mondello Performance Products

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6/10/2021

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/1/2021

I was buying parts for a motor from Lynn at mondello. They charged me over 4000 dollars for parts. Lynn quoted me 3500 then it just went to over 4000 after about a week i asked for a invoice so i can see what i was paying for the prices were very high. I could buy the same parts for half the money so I cancelled my order. I had a brand new crower camshaft n lifters lynn said he would buy take it in on trade. I never seen where he gave me anything for it. Another reason I cancelled. When I was on hold they had add plaing said there heads were on sale for 1400, I asked lynn he said yes they were but charged me 1950 for them. There advertised for 1759 on there web site. When i asked him about that he said they were not on sale that was a lie, one thing after another about that guy showing me there not very honest. I would just like my money back.and camshaft n lifters returned! Thank you i was emailing his secretary but then she just quit answering me Resolution Sought Give me a refund and ship my camshaft back to me!

Company Response

6/2/2021

We have refunded his money and we sent his cam he was trading in for new cam back to him. We advertise heads for $1749 and for $1949 with heavy duty springs.

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