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Money On Books complaints

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300 South Highland Avenue Suite 6C-163
Banning, CA 92220 | Get Directions

(844) 662-6624

http://www.moneyonbooks.org

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Money On Books closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Money On Books

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12/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

11/22/2022

On 9/5/2022 I sent Money on Books 200 Stamps in one envelope and 10 in another envelope. In their brochure they stipulate send only 10 books of stamps in each envelope. That is why only 10 stamps were sent in a separate envelope. Both envelopes were sent to 40335 Winchester Road Suite E523 Temecula CA 92591. I did not know they moved. On 10/18/22 I received a letter with a different address in Banning, In the letter it stated they only received the envelope with 10 stamps. I wrote them a few times and asked then to return all 210 stamps, no response! Resolution Sought To return all 210 stamps to me.

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