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MoneyLion, Inc. complaints

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PO Box 1547
Sandy , UT 84091 | Get Directions

(888) 659-8244

http://www.moneylion.com

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Total Amount in Dispute:
$97,399.00

Total Amount Settled:
$0.00

Complaint Experience

32%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

25 complaints against MoneyLion, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
2	Refusing to make an adjustment
6	Refuse to adjust, relying on terms of agreement
11	Unanswered

25 complaints against MoneyLion, Inc.

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3/28/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/13/2024

I been trying to update my information such as my address and also my email they don't give you that option in the app I done had my account over 10 years before it was roar money I emailed them about the issue 2 months ago never got a response so I called to speak with someone and the person that I spoke to told me that she couldn't update my information because of some information didn't match in their system she didn't ask me for no information to verify my identity. The only thing she asked me for was my first name last name, date of birth, and the last four digits of my Social Security number to get into my account. She never asked me for any information to verify my account so I can update my information. Then I asked her to let me speak with a supervisor. She kept coming up with every excuse and told me that she wasn't able to get in touch with a supervisor and then when I told her I need to speak with someone that's over her. That way I can get a better understanding because she wasn't explaining anything to me to let me know why she wasn't able to get into my account , she put me on hold for 10 minutes to speak to supervisor and then when she came back, she told me that all the supervisors was available when she had told me that she couldn't get in touch with no supervisor and that they was busy on the phone with other people and they would give me a call back once they were done I don't understand it and they need to do better than that. Resolution Sought Help me get my information changed.

Company Response

3/14/2024

Hello, My name is Jesse, and I'm a Senior Customer Advocate with the Trust and Safety team at MoneyLion. Please email me directly, from your email address on file for your account for verification purposes, and I will further assist you in this regard. - My email is customeradvocacy@moneylion.com. Thank you! I look forward to assisting you further in this matter. Best, Jesse

3/31/2024

RESPONSE: Refusing to make an adjustment Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

3/4/2024

I have been with this company since 2019. After reading my agreement signed to pay a monthly membership fee of 19.99 I found that I was being overcharged for their services. They were not abiding by the contract, and lastly my account was not secured. My account was hacked and after reimbursing me for the amount I was hacked for, the company blocked my account. They continued to charge me the monthly fee while blocked from using some of the promised services without explanation. Additionally, customer service refuse to help and refuse to put me in contact with upper management. Resolution Sought To be reimburse myself and anyone else they've been taking money from, and shut down the business.

Company Response

3/19/2024

We came across your review and see that you are frustrated with the experience that you’ve had. Please allow us to review your concerns by filling out the form that can be found by copying and pasting this link: https://mlion.info/customerhelp

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