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Monroeville Dodge Ram complaints

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3633 William Penn Highway
Monroeville, PA 15146 | Get Directions

(412) 516-3101

http://www.monroevilledodgeram...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Monroeville Dodge Ram closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Monroeville Dodge Ram

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10/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/16/2022

I had my vehicle serviced 8/4/22 for a oil cooler and radiator leak which was under warranty. I picked up my vehicle 8/5/22. Then on 8/17/22 my vehicle broke down in my garage and it was towed into the dealership. The dealership fixed the fuel pump which was also under warranty. I picked up my vehicle on 8/24/22. The vehicle was traded in and on 9/1/22 I went into Monroeville Dodge with the odometer certificate, so I could cancel my warranty and get a refund. On 9/12/22 I contacted Protective Warranty to make sure they received the cancellation of my policy on 9/1/22. I was advised the policy wasn't canceled and is still active. I went into the dealership again on 9/12/22 to have it corrected only to be informed that the warranty couldn't e canceled before the service department still had the claims open from 8/4/22 and 8/17/22. I was advised to contact the service department and have the claims closed out so the policy could be canceled. I've left 2 messages for the service manager 9/14/22 and 9/15/22 with the information about the open claims and requesting the claims be closed. No one from the service department will return my call and the claims still haven't been closed. It's been over a month for the claim 8/4/22 and it will be a month for the 8/17/22 in another 2 days. The manager of the warranty claims department advised me today that the service department is the only one who can close the claim and until they do I can't cancel my warranty and get a refund. Resolution Sought I want both of those claims from a month ago closed out immediately, so I can cancel my warranty for the vehicle I no longer have and be refunded my money for the warranty I paid for back in 2019 when I purchased the vehicle.

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