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Montgomery Law complaints

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2777 North Stemmons Freeway #1525
Dallas, TX 75207 | Get Directions

(214) 720-6090

http://www.montgomeryfirm.com

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Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Montgomery Law closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Montgomery Law

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1/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

12/17/2021

They held up my settlement by refusing to send my paperwork. They did nothing but hurt my settlement with the insurance company. The would not return phone calls and actually even lied to me about getting a loan using my suite as collateral. Would only talk to a company of there choosing when they did finally OK a loan but only with there company Resolution Sought I would like the money they basically stole from me they did nothing to help with my case and didn't even have the adjusters name they were calling the wrong person. And they held up my settlement by not turning over Dr's bill until 2 weeks after I agreed to a settlement. They also stated they would adjust bill but never did.

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