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Moon Audio complaints

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1157 Executive Circle Suite 101
Cary, NC 27511 | Get Directions

(919) 649-5018

http://www.moon-audio.com

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Moon Audio closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Moon Audio

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1/19/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

12/23/2022

Recently in 2022 I bought a HC2 USB-C Dual DAC Cable and also had to buy a 4.4 mm Adapter for it, to connect to my 3.5 mm Sound System. Sounds really Unnatural through this HiFi dac, or I will have to get Used to this New HiFi Dac. I tried to Return for a refund, as this Company's Policy Allows Returns with Charging of Restocking Fee, but in reality This Company Does Not Accept Returns. To avoid refunds, they will blame you for the Missing Piece of Foam. Today on Dec 21, 2022 I called this Company for a Return Information, I just wanted to Ask if they received my return, The guy said hello - I asked if they received my return - and then silence, and then the phone hung up. Resolution Sought Moon Audio owner refused to Give me a refund because I didn't shipped them a foam thing to put the DAC inside. Yes They tested DAC, it is fully working, I shipped DAC in a package, but without a foam thing inside the Package. Owner of Moon Audio charges Restocking fee. I was falsely denied return of 200 dollars.

Company Response

1/19/2023

Per consumer states; I settled everything with this company, no need to keep this case open.

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