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Moore Brothers Auto Sales complaints

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2350B Highway 15 North
Pontotoc, MS 38863 | Get Directions

(662) 586-5042

http://www.moorebrotherspontot...

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Total Amount in Dispute:
$14,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Moore Brothers Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Moore Brothers Auto Sales

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6/17/2021

RESPONSE: Complaint was not answered Amount in Dispute: $14,000.00 Amount Settled: $0.00

Customer Complaint

5/24/2021

I purchased a vehicle. It broke down the next day. They have me a loaner car. A friend of mine narrowed it and wouldn't return it too me so I filed a report to the police. After I sent her a picture of the report she returned it too the dealerships. They were willing to fix the car. After 30 days and three motors the car was released back to the same person that I had to file a report against, after I had specifically told them not to release it too anyone other than myself. They assured me that they don't release vehicles to anyone other than the owner. I still don't have my car. Resolution Sought I would like to be released from contract.

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