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More For Less complaints

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702 N Lincoln Way
Galt, CA 95632-8600 | Get Directions

(209) 745-4974

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Total Amount in Dispute:
$1.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against More For Less closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against More For Less

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8/27/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.60 Amount Settled: $0.00

Customer Complaint

7/31/2023

Thanks, I'd cash $4.45. What if I debit card $4.60? I paid 20 in cash. My brother paid $10 on his debit. And they charge me the full $4.60 for all the gas. Resolution Sought Give me back my change.

Company Response

8/14/2023

First off the lady did not come into the store and pay for any gas. Her brother came in the store and asked for $30 on the pump. When he paid the $30 he used a $20 cash bill and put the remaining $10 on his debit card. Once the debit card was used in the transaction the cost of gas defaults to the card price. In order to get the cash price the $20 should have been requested on the pump, pump that at the cash price, then make a second purchase for $10 on the debit card. When we try to explain this to the customer she just insisted on yelling at the cashier to give her money back she then continued to call the store thieves and telling other customers on the store that we are stealing from her.

Customer Rebuttal

8/14/2023

The cashier did not Tell my brother of the price different Or ask him to pay it in a different way. At one point the manager offered me my money but I had to admit that I was wrong. I think she should have gave me my money when she offered it.

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