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Morgan & Margraff Lumber, LLP complaints

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114 Condensary Lane
Elkland, PA 16920 | Get Directions

(814) 258-5223

http://www.mmlumber.com

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$1,000.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Morgan & Margraff Lumber, LLP closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Morgan & Margraff Lumber, LLP

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7/18/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $1,000.00 Amount Settled: $1,000.00

Customer Complaint

6/14/2022

I ordered materials from Morgan and Margraff Home Center for the amount of 2420.00 and I paid the truck driver Ryn that and he counted it and agreed that it was 2420.00 when I got my monthly invoice he only turned in 1420.00 I think he kept that extra thousand for his pocket he should if turned 2420.00 now they say I owe them 736.37 that not true they owe me.7 Resolution Sought Refund me 1000.00.

Company Response

7/6/2022

Company states; We have credited his account for this "missing" $100.00, and am sending him a check for the remaining credit balance. Thank you,

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