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Morgan & Morgan complaints

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732 Cherry Street #102
Chattanooga, TN 37402 | Get Directions

(423) 756-4122

https://www.forthepeople.com/o...

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Total Amount in Dispute:
$100,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Morgan & Morgan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Morgan & Morgan

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8/3/2023

RESPONSE: Complaint was not answered Amount in Dispute: $100,000.00 Amount Settled: $0.00

Customer Complaint

7/10/2023

They said they would take my case after working on it for about three months they said they were no longer taking the case for no reason they dropped it with no explanation as to why they were dropping it left me high n dry and want or will not talk to me about it Resolution Sought Take my case n open it back up so I can move on but they probably will not open it back up SAS they dropped itb

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