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Morgan & Morgan complaints

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20 North Orange Avenue, Suite 1600
Orlando, FL 32801 | Get Directions

(877) 830-2711

http://www.forthepeople.com

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Total Amount in Dispute:
$38.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Morgan & Morgan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Morgan & Morgan

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2/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/2/2024

I called the Morgan and Morgan in regards to a slip and fall accident in march 2021 they took all of my documents all of my information acted like they were going to be working on my case two years later exactly March 2023 my case is handed off from one attorney to another attorney and that attorney decides to call me and tell me after two years that my case basically wasn't worth their time and they are going to close my case. My complaint is that I should've been given this information well before two years so that I would've had time to adequately research another law office, and seek assistance from someone else instead of two years after the fact . I have called and called and called and can never get a hold of anyone in their customer relations team I can't get a hold of an office manager I text I can't. They said they give me numbers no one ever calls me back I can't go to the agency or the facility where the slipping ball was to get information because Morgan and Morgan still shows up as being my attorneys . My doctors won't release any information because Morgan and Morgan still shows up to be my attorneys and I'm stuck in the middle. I did specific like medical treatments and stuff that had I known that after two years they were going to just drop me because it wasn't worth their time. Then I may have chosen different medical treatment routes as well. This is really a very frustrating situation . I would like for someone other than a chat box or text person to call Resolution Sought Make it right take the case and complete it and get my medical bills covered or at least send me the documentation and the information that I need in order to seek representation elsewhere or they should cover my medical bills because again it took over two years for somebody to call me after they took my initial case, and tell me that they weren't going to be able to take my case which doesn't make any sense

9/27/2021

RESPONSE: Complaint was not answered Amount in Dispute: $37.90 Amount Settled: $0.00

Customer Complaint

9/1/2021

This company does not ask for payments, but I was asked for my card number for the balance above (monthly). Now, they will not give me my money back and I got an email stating they can't help me with my case. Resolution Sought I want my money back.

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