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Morongo Casino Resort & Spa complaints

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49500 Seminole Drive
Cabazon, CA 92230 | Get Directions

(800) 252-4499

http://www.morongocasinoresort...

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Total Amount in Dispute:
$484.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Morongo Casino Resort & Spa closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Morongo Casino Resort & Spa

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3/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

2/7/2024

I received a promotional invitation to go to a slot machine tournament on 1/22/2024. I made a reservation for 1/21-1/23. I arrived at your establishment and registered for my hotel room. The first thing I asked the receptionist was about registering for the tournament that I was invited to. She informed me that after 6pm on 1/21/24 there will be a booth by the rewards station to register for said tournament. So at 6pm I went to the booth that I was told to go to and when I arrived I presented my ID and member card to a man named Thomas. He threw my cards I presented back to me and asked me what did I want. I then informed him that I would like to register for the tournament that I was invited to come and participate in. Thomas then told me, I was supposed to register a day before, which would be 1/20/2024. Then I told him that I asked the receptionist when I registered for my room and she told me to be in the tournament I had to register here with you after 6pm. He told me that I was not on the list, that if I wanted I could be on a waitlist for 7pm the next day. Which I am confused how I was not on a list, when Thomas never even looked at what my name was or checked a list for me. Then he pushed me out of the way and told me to move out of his way. I told him, NO, you did not check if I was on any list and you have to show me respect I am trying to talk to you. Then you shoved me out of the way. I asked him what his name was and very disrespectful Resolution Sought Get my $100 dollars back and for them to not treat minority elderly like trash

10/23/2023

RESPONSE: Complaint was not answered Amount in Dispute: $167.45 Amount Settled: $0.00

Customer Complaint

9/27/2023

My debit card was used at one of your ATM I wasn't the one who used it I was charged $167.45 to my account on Wednesday at 1:11 pm, Resolution Sought I would like to be refunded.

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